Refund Policy of ICEVAULT

At ICEVAULT, we strive to provide high-quality products and excellent customer service. If you're not completely satisfied with your purchase, we’re here to help.

1. Refund Eligibility

You may request a refund under the following conditions:

• The item is returned within 60 days of delivery.
• The item is unused, unworn, and in its original condition with all tags and packaging intact.
• Proof of purchase (receipt or order confirmation) is provided.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Customized or personalized jewelry.
• Gift cards.
• Sale items marked as "Final Sale."

3. How to Request a Refund

To request a refund:

1. Contact our customer service team at info@icevaultshop.com with your order number and reason for the return.
2. We will provide instructions on how to return your item.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your return without proof.

5. Processing Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 4-8 business days and credited back to your original payment method.

6. Exchanges

If you wish to exchange an item, please follow the same process as a refund request. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at info@icevaultshop.com with photos of the issue. We will replace the item or issue a refund at no additional cost.

8. Contact Us

If you have any questions about our refund policy, feel free to reach out:
Email: info@icevaultshop.com